Privacy Policy

This Privacy Policy describes how RUDRANSH JEWELLERS and its affiliates (collectively "RUDRANSH JEWELLERS", "we", "our", or "us") collect, use, share, protect, or otherwise process your information/personal data through our mobile application and related services (the "Platform"). By using the Platform or providing information to us, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Platform.

1. What information we collect

We collect information that you provide directly and information collected automatically when you use the Platform.

• Personal Data: name, date of birth, address, mobile number, email ID, and identity/address proofs provided during registration.
• Sensitive Personal Data (with consent): payment information (bank account, credit/debit card, UPI), biometric data (facial recognition or fingerprint) when you opt-in for those features.
• Transactional Data: orders, purchases, payment and refund history.
• Device & Behavioral Data: device model, operating system, IP address, app usage, analytics, cookies and location (where permission is granted).
• Third-party data: information shared by our business partners or collected by third-party services you use to interact with the Platform.

2. How we use your information

• To provide, operate and improve the Platform and its features.
• To process orders, payments and refunds.
• To personalize your experience and communicate updates, offers and service messages (you may opt-out where applicable).
• To detect and prevent fraud, enforce our Terms of Use, and comply with legal obligations.
• To perform research, analytics and help us improve our services (data may be aggregated or anonymized).

3. Sharing and Disclosure

We may share your personal data with:

• Our group companies and affiliates to provide services and offers.
• Third-party service providers such as payment processors, logistics partners, analytics providers and reward program operators.
• Government or law enforcement agencies when required by law, court orders, or to protect rights, property or safety.

We do not sell or rent your personal data to advertisers or marketers.

4. Security

We adopt reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential.

5. Data Retention and Deletion

You can delete your account via Profile > Settings on the Platform or by contacting us. Deleting your account will remove personal data related to the account, subject to pending transactions, legal obligations, or fraud prevention needs. We may retain anonymized data for analytics and research.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take steps to delete such information. Parents/guardians may contact us to request deletion of their child’s information.

7. Your rights

Subject to applicable law, you may have the right to access, correct, update, or delete your personal data, and to withdraw consent. To exercise these rights, use the platform features or contact our Grievance Officer at the details below. We may verify your identity before acting on requests.

8. Consent

By using the Platform or providing information, you consent to collection, use, processing and sharing of your information as described in this Privacy Policy. You may withdraw consent by contacting the Grievance Officer; withdrawal will not be retrospective and may limit your ability to use certain services.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will post any changes on this page and update the "Last updated" date. Significant changes will be notified as required by law.

10. Contact / Grievance Officer

If you have questions or wish to exercise your data rights, contact:

Grievance Officer
Rudransh Jewellers
Shop-115, Ground Floor, Shyam Square, Beside LIC Building, Pandri, Raipur, C.G., India
Email: info@rudranshbeads.com
Phone: +91 86430 21037
Website: www.rudranshbeads.com